Return and Refund POLICY
We are an "ON DEMAND" Business, which means we only process according to your order's and we don't carry any Inventory and only product item's when you order them!
All items are non-returnable/ non-refundable either it's a Regular item's with message cards or Personalized message Jewelry . Once an order is placed we are unable to make any changes to your order.
All of our products are made-to-order and customized just for you. For this reason, we do not accept returns, cancellations, or offer refunds on personalized items.
Please ensure all personalization details are correct before placing your order, as we are unable to make changes once production begins.
However, if your item arrives damaged during shipping, please contact us within 7 days of delivery.
Be sure to include your order number and clear photos of the damaged item and packaging.
Once verified, we’ll be happy to send a replacement at no additional cost of the Product only.
Please note that shipping cost are non-refundable as All shipping fees are at the customers expense.
This includes shipping fees for a RETURN or EXCHANGE and import/ customs fee's for international shipments.
We are not liable for any extra charges by the post office, Shipping fees are non-refundable.
If there are any questions in your order please email us at connect@bridges2love.shop
Please be Mindful
It's Your Own Personalization
This item is made especially for you based on your own personalization details
ORDER'S
On Demand
We are an "ON DEMAND" Business, which means we only process according to your special detailed order's and we don't carry any Inventory and only product item's when you order them!
High Quality
& Low Prices
Because we Print everything on demand, we can offer only the highest quality good's at the lowest possible prices.
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Where They Made?
We proudly produce our products in our facilities in the USA and in the EU, unlike other custom companies, we DO NOT outsource our production.
How Long The Shipping?
Our current estimated delivery times are 5-8 business days per orders within the USA.
Canada and the rest of UE estimated delivery times will be 5-13 days per orders or depending in where you is located prior to estimated times of delivery.
This may increase slightly during the Holiday season due to our carriers.
For Personalized Products - Please allow additional 5-8 lead time.
Enjoy Free Standard Shipping for a Limited Time — We're thrilled to offer this special perk to make your shopping experience even better. Take advantage while it lasts!
Can I Return a Personalized Product?
We do not accept return's for order with specific customize or personalization products such as names, dates, sign-off , ETC.
How Long Should I wait During Holiday Season?
During the holiday season, while we strive to ensure timely delivery of your gifts, please be aware that due to the high volume of orders and unforeseen circumstances beyond our control, there may be occasional delays in shipping. We appreciate your patience and understanding as we work to get your order to you as quickly as possible.
Please note that we cannot issue refunds for orders delayed due to adverse weather conditions or any unforeseen circumstances that may impact Bridges2Love Shop or our carriers partners. We appreciate your patience and understanding during such situations. Thank you!