Every order is special to us, and we take great care in crafting and preparing your items.
Personalized / Made-to-Order Items
Because these products are created uniquely for you, we’re unable to accept returns, cancellations, or refunds once an order has been placed. To ensure the best experience, please double-check your personalization details before submitting your order, as production begins right away.
Non-Personalized Items
For non-customized products, we gladly accept returns within 15 days of delivery as long as the item is unused and in its original condition. Once we receive your return, we’ll issue a refund or exchange.
Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund. The few exceptions that cannot be returned include:
Clearance 'or' Sale Items
Gift Certificates
Personalized Items like photo jewelry and engraved products
Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)
Please note, you will be responsible for return shipping costs.
If you receive an item that has a problem, please report the issue throughContact Us.
Please note that Personalized Items are not returnable.
Return an Item or Order
Click Contact Us, provide the requested details on the form,
and in your message include the following information:
a. Indicate you would like to make a return
b. Your name, address and order ID
c. Description of the item(s) you'd like to return
d. The reason for returning the item.
Send your return to:
Attention: Returns
Bridges2Love
1-511 Lacolle Way
Suite: # 8127
Ottawa, Ontario Canada K4A 5B6
You should consider using a trackable shipping service
to reduce problems with the carrier misplacing your package.
Damaged or Defective Items
Your happiness matters to us! We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If any item — personalized or not — arrives damaged during shipping, please contact us within 15 days of delivery with your order number and clear photos of the damage and packaging. Once verified, we’ll quickly send a replacement at no extra cost
We do our best to keep shipping simple and transparent. Please note that shipping fees, including those for returns or exchanges, as well as any import or customs charges for international orders, are the responsibility of the customer and are non-refundable.
This allows us to focus our resources on creating your special products
with care and keeping our prices fair for everyone.
Clearance Items 'or' Sale items
As stated at the time of your purchase, clearance 'or' Sale items cannot be returned.
However, if you received this item and find there is substantial damage or some other issue,
please get in touch with us. Of course we want to be fair.
If there are any questions in your order please email us at support@bridges2love.shop
